Refund and Cancellation Policy

This Refund and Cancellation Policy applies to Plans for SpotMe bought from HPK AI Labs. It forms part of our Photographer Terms of Service. Couples and guests never pay to use SpotMe.

1. How you pay

Plans, Fees, storage and duration are agreed with you in writing (by email, invoice, WhatsApp or other written message). You pay in advance, in Indian Rupees, by bank transfer or UPI to the account details stated in our invoice. Only pay to account details we have confirmed in writing. We do not accept card payments through the Service and never ask for your card details, bank passwords or UPI PIN.

2. Delivery of the Service

SpotMe is a digital service. Nothing is shipped. We activate or upgrade your Plan on your existing Account, normally within 2 business days of confirming your payment, and we tell you by email when it is active.

3. No refunds

All Fees are non-refundable. This includes Fees for:

• a Plan you have started using, whether fully or partly used;
• unused storage, unused time or unused features;
• downgrading, or deciding to stop using the Service before the end of a Plan;
• deleting your Account; and
• suspension or termination of your Account because you breached our Terms of Service or Acceptable Use Policy.

4. Exceptions

We will refund:

• duplicate or excess payments: if you pay twice for the same invoice, or pay more than the invoiced amount, we will refund the duplicate or excess amount;
• discontinuation by us: if we permanently discontinue the Service, or terminate your Account without cause (that is, not because of your breach, non-payment or a legal requirement), we will refund the Fees for the unused part of your prepaid Plan, calculated on a pro-rata basis; and

5. Cancellation

• Plans do not renew automatically, so there is nothing to cancel to avoid future charges. If you do not want to continue, simply do not renew.
• You can stop using the Service or delete your Account at any time from Profile in your dashboard. See Section 12 of the Terms of Service for what happens to your data.
• Free Trials are free, need no payment details and never convert to a paid Plan automatically.

6. How to request a refund

Email spotme@hpklabs.ai with the subject "Refund request" and include your registered email address, the invoice number, the payment date and amount, and the bank or UPI transaction reference. We will review your request and reply within 7 business days. Approved refunds are paid to the bank account or UPI ID the payment came from, normally within 7 business days of approval.

7. Contact

HPK AI Labs, 22, Ellora Commercial Center, Relief Road, Ahmedabad, Gujarat 380001, India. Email: spotme@hpklabs.ai.