Grievance Redressal

HPK AI Labs has appointed a Grievance Officer for SpotMe in accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules"), Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

1. Grievance Officer

Umang Gajjar
Grievance Officer, HPK AI Labs
22, Ellora Commercial Center, Relief Road, Ahmedabad, Gujarat 380001, India
Email: spotme@hpklabs.ai

The Grievance Officer also handles requests about personal data under the DPDP Act. Couples and guests should first send requests to access, correct or delete event data to the photographer who owns the event (see our Data Deletion Instructions), and contact us if the photographer cannot be reached or does not act within 15 days.

2. What you can raise

• complaints about content on SpotMe, including content that breaches our Acceptable Use Policy;
• requests to remove a photo of you;
• requests to access, correct or delete your personal data, or to withdraw consent;
• complaints about how we handle your personal data; and
• any other complaint about the Service or our terms.

3. How to raise a grievance

Email spotme@hpklabs.ai with the subject "Grievance" and include:

• your name and how to contact you;
• the event link, or the photographer's studio name, if your grievance is about an event;
• the mobile number or email address you used on SpotMe, if any;
• a clear description of the problem and what you would like us to do; and
• screenshots or links to the content concerned, where possible.

We may ask you to verify your identity (for example, with an OTP sent to the mobile number or email address on record) before acting on a request about personal data.

4. Timelines